FAQ

Frequently Asked Questions

General Information

What is ELEGANT PET?

ELEGANT PET is a smart pet care brand operated by ELEGANT PET TAGS LLC.

We offer practical pet care products designed to help make everyday feeding, grooming, cleaning, monitoring, hydration, and other pet care routines more convenient.

How can I contact ELEGANT PET?

You can contact ELEGANT PET Customer Support:

Email: jjgz@getelegantpet.com
Phone: +1 (920) 304-6798

We normally respond within 1–2 business days.

Orders and Payments

How do I place an order?

Browse our products, select the product and available options you want, add the item to your cart, and follow the checkout instructions.

Please review the product information, compatibility requirements, shipping address, and order total before completing your purchase.

What payment methods do you accept?

We accept the secure payment methods displayed during checkout. Available payment methods may vary depending on your device and location.

All prices are displayed in U.S. dollars unless otherwise stated.

Can I cancel or change my order?

Please contact us as soon as possible:

Email: jjgz@getelegantpet.com
Phone: +1 (920) 304-6798

We will make reasonable efforts to assist you. However, an order cannot be cancelled or changed after it has entered fulfillment or has shipped.

Shipping

Where do you ship?

We currently ship to the 48 contiguous United States and Washington, DC.

We do not currently ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Other U.S. territories
  • APO, FPO, or DPO addresses
  • International destinations

How much does shipping cost?

Our standard shipping rates are:

  • Orders under $50: $3.99
  • Orders of $50 or more: Free standard shipping

The qualifying order amount is calculated after discounts and before applicable taxes. Any applicable shipping charge will be displayed during checkout.

How long does shipping take?

Orders are normally processed within 1–2 business days.

After an order ships, standard transit time is normally 3–5 business days.

The estimated total delivery time is therefore 4–7 business days.

Business days are Monday through Friday, excluding weekends and U.S. federal holidays.

Delivery estimates may be affected by carrier delays, severe weather, holidays, address problems, high order volume, or circumstances outside our reasonable control.

What is your order cutoff time?

Our daily order cutoff time is 9:00 PM Central Time.

Orders placed after 9:00 PM CT, on weekends, or on U.S. federal holidays will begin processing on the next business day.

How can I track my order?

After your order ships, we will send a shipping confirmation email containing your tracking number or tracking link.

Carrier tracking information may require additional time to update after the package has been received and scanned.

If your tracking information has not updated for an extended period, contact us at jjgz@getelegantpet.com.

What should I do if my shipping address is incorrect?

Contact us as soon as possible if you notice an error in your delivery address.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after the order has entered processing or has shipped.

Returns and Refunds

What is your return policy?

We accept eligible defective and non-defective products returned in new condition within 30 calendar days after delivery.

You must contact us and receive return authorization before mailing a product back.

What condition must a returned product be in?

We only accept products returned in new condition.

The product must be:

  • Unused and undamaged
  • Unmodified
  • In its original packaging
  • Returned with all original accessories, components, manuals, and included materials
  • Accompanied by the order number or other proof of purchase

Products showing signs of use, improper installation, missing components, pet hair, odors, stains, contamination, or unauthorized modification are not eligible for return.

How do I request a return?

Contact ELEGANT PET Customer Support before mailing the product:

Email: jjgz@getelegantpet.com
Phone: +1 (920) 304-6798

Please provide your name, order number, product being returned, reason for the return, and photos or videos when applicable.

If approved, we will send return authorization and mailing instructions.

Who pays for return shipping?

For change-of-mind returns, ordering the wrong product, or selecting an incorrect size or color, the customer is responsible for obtaining and paying for the return shipping label.

If a product arrives defective, damaged, or incorrect, ELEGANT PET will provide a prepaid return shipping label after reviewing and approving the request.

Do you charge a restocking fee?

No. We do not charge a restocking fee for approved returns.

Do you accept exchanges?

We do not accept direct exchanges.

If you would like a different product, model, size, or color, request a return for the eligible original product. After the return is approved, you may place a new order.

How long does a refund take?

After we receive and inspect the returned product, we will notify you whether the refund has been approved.

If approved, the refund will be returned to the original payment method within 10 calendar days after the product has been received, inspected, and approved.

What if my product arrives damaged, defective, or incorrect?

Contact us as soon as possible and provide:

  • Your order number
  • A description of the problem
  • Clear photos or videos of the product and packaging, when applicable

We will review your request and provide an appropriate resolution, which may include a replacement, return, or refund.

Product Information

Are ELEGANT PET products suitable for dogs and cats?

Many of our products are suitable for dogs, cats, or both.

Please review the relevant product page for sizing, weight limits, compatibility requirements, included components, and usage instructions before ordering.

Do smart pet products require an app, Wi-Fi, Bluetooth, or GPS?

Requirements vary by product.

Some products may require:

  • A compatible smartphone
  • A mobile application
  • Wi-Fi or Bluetooth
  • GPS availability
  • Internet access
  • A third-party service
  • Software or firmware updates

Review the relevant product page before purchasing. If a compatibility requirement is unclear, contact us for assistance before placing your order.

Are smart wellness products a replacement for veterinary care?

No.

Activity, sleep, location, behavioral, or wellness information provided by smart products is intended for general informational purposes only.

These products are not medical devices and are not intended to diagnose, treat, cure, or prevent a medical condition. They should not replace professional veterinary advice, diagnosis, or treatment.

Customer Support

When is customer support available?

Our customer service hours are:

Monday–Friday: 9:00 AM–5:00 PM CT
Saturday and Sunday: Closed

We normally respond within 1–2 business days.

What is your contact information?

ELEGANT PET Customer Support
Operated by: ELEGANT PET TAGS LLC
Email: jjgz@getelegantpet.com
Phone: +1 (920) 304-6798
Address: 1111 ARENA RD, OPPELO, AR 72110-7525, United States