Shipping policy

Last Updated: September 4, 2026

At ELEGANT PET, we are committed to providing customers with clear shipping costs, processing times, and delivery estimates. Please review this Shipping Policy before placing an order.

Shipping Destinations

We currently ship to the 48 contiguous United States and Washington, DC.

We do not currently ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Other U.S. territories
  • APO, FPO, or DPO addresses
  • International destinations

Orders placed with an address outside our supported delivery area may be cancelled and refunded.

Order Cutoff Time

Our daily order cutoff time is:

9:00 PM Central Time (CT)

Orders placed before 9:00 PM CT will begin processing according to our standard processing schedule.

Orders placed after the cutoff time, on weekends, or on U.S. federal holidays will begin processing on the next business day.

Order Processing Time

Orders are normally processed within:

1–2 business days

Processing time begins when an order is successfully placed and payment is authorized. It ends when the order is handed to the shipping carrier.

Business days are Monday through Friday, excluding weekends and U.S. federal holidays.

After your order ships, you will receive a shipping confirmation email containing tracking information when available.

Transit Time

After an order has been processed and shipped, standard transit time is normally:

3–5 business days

Transit time begins after the shipping carrier receives the package.

Estimated Total Delivery Time

Estimated total delivery time is:

4–7 business days

This estimate consists of:

  • Order processing: 1–2 business days
  • Carrier transit: 3–5 business days

Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, high order volume, address problems, or other circumstances outside our reasonable control may affect delivery.

Shipping Rates

Our standard shipping rates are:

  • Orders under $50: $3.99
  • Orders of $50 or more: Free standard shipping

The qualifying order amount is calculated after discounts and before applicable taxes.

Shipping charges will be displayed during checkout before payment is completed.

Order Tracking

After your order ships, we will send a shipping confirmation email containing your tracking number or tracking link.

Carrier tracking information may require additional time to update after the package has been received and scanned by the carrier.

If tracking information has not updated for an extended period, please contact ELEGANT PET Customer Support.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your delivery address, contact us as soon as possible:

Email: jjgz@getelegantpet.com
Phone: +1 (920) 304-6798

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered processing or has shipped.

Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility.

Delivery Delays

Occasional delays may occur because of:

  • Severe weather
  • Carrier service disruptions
  • U.S. federal holidays
  • High seasonal order volume
  • Incorrect or incomplete addresses
  • Transportation or logistical disruptions
  • Other circumstances outside our reasonable control

If your order appears delayed, please contact us with your order number. We will assist you in reviewing the available tracking information.

Lost Packages

If tracking indicates that your package may have been lost during transit, please contact us as soon as possible.

Please provide:

  • Your full name
  • Order number
  • Shipping address
  • Available tracking information

We will review the shipment information and work with the carrier to determine the appropriate next steps.

Damaged Packages

Please inspect your package promptly after delivery.

If your order arrives damaged, contact us as soon as possible and provide:

  • Your full name
  • Order number
  • Description of the damage
  • Clear photos or videos of the package and affected product

We will review the information and provide an appropriate resolution under our Return & Refund Policy.

Please retain the damaged product, packaging, and shipping materials until your request has been reviewed.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Confirm that the shipping address on your order is correct.
  2. Check around the delivery location.
  3. Ask household members, neighbors, or building management whether they received the package.
  4. Contact the shipping carrier for additional delivery information.
  5. Contact ELEGANT PET Customer Support if the package is still missing.

We will assist you in reviewing the available shipment information.

Order Changes and Cancellations

If you need to cancel or change an order, contact us as soon as possible.

We will make reasonable efforts to assist you. However, an order cannot be cancelled or changed after it has entered fulfillment or has shipped.

Contact Us

For questions about shipping, delivery, tracking, lost packages, or damaged packages, please contact:

ELEGANT PET Customer Support
Operated by: ELEGANT PET TAGS LLC
Email: jjgz@getelegantpet.com
Phone: +1 (920) 304-6798
Address: 1111 ARENA RD, OPPELO, AR 72110-7525, United States

Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM CT
Saturday and Sunday: Closed

We normally respond within 1–2 business days.