Shipping policy

Shipping Policy

At ELEGANT PET, we are committed to providing a reliable and convenient shipping experience for our customers. Please review the information below before placing your order.

Shipping Locations

We currently ship within the United States only.

At this time, we do not offer international shipping.

Estimated Delivery Time

Our estimated delivery time is:

United States: 3–5 business days

Business days are Monday through Friday and exclude weekends and U.S. federal holidays.

Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, holidays, high order volumes, or other circumstances beyond our control.

Order Processing

Once your order has been successfully placed, you will receive an order confirmation email.

When your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please make sure your shipping address is complete and accurate before submitting your order.

Order Tracking

Once tracking information becomes available, you can use the tracking number provided in your shipping confirmation email to follow the progress of your shipment.

Please allow some time for the carrier's tracking system to update after your order has been shipped.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping address, please contact us as soon as possible at jjgz@getelegantpet.com.

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has already been processed or shipped.

Delivery Delays

While most orders arrive within the estimated 3–5 business day delivery window, occasional delays may occur due to circumstances outside our control.

If your tracking information has not updated for an extended period or your order appears to be delayed, please contact us and we will assist you in reviewing the shipment status.

Lost or Damaged Packages

If your package arrives damaged or you believe it has been lost during transit, please contact us as soon as possible.

Please include your:

Order number
Full name
Shipping address
Photos of the damaged package or product, if applicable

Our customer support team will review the issue and provide assistance based on the circumstances.

If you have any questions regarding shipping or delivery, please contact:

ELEGANT PET Customer Support

Email: jjgz@getelegantpet.com

We are happy to assist you with your order.