Refund policy

Last Updated: September 4, 2026

At ELEGANT PET, we want customers to shop with confidence. This policy applies to eligible orders delivered within the United States.

30-Day Return Policy

We accept returns of eligible defective and non-defective products within 30 calendar days after delivery.

We only accept products returned in new condition. To qualify for a return, the product must be:

  • Unused and in new condition
  • Undamaged and unmodified
  • In its original packaging
  • Returned with all original accessories, components, manuals, and included materials
  • Accompanied by the order number or other proof of purchase

Products showing signs of use, improper installation, damage after delivery, missing components, pet hair, odors, stains, contamination, or unauthorized modification are not eligible for return.

How to Request a Return

Before returning a product, please contact ELEGANT PET Customer Support:

Email: jjgz@getelegantpet.com
Phone: +1 (920) 304-6798

Please provide:

  • Your full name
  • Order number
  • Product being returned
  • Reason for the return
  • Clear photos or videos if the product is damaged, defective, or incorrect

If your return is approved, we will provide return authorization and instructions explaining how and where to mail the product.

Returns are accepted by mail only. We do not accept in-store, drop-off, or unauthorized returns.

Please do not send a product back before contacting us. Products returned without prior authorization may not be accepted.

Return Address

Approved returns must be mailed to:

ELEGANT PET Returns
1111 ARENA RD
OPPELO, AR 72110-7525
United States

Receiving a package at this address does not automatically guarantee a refund. All returned products must meet the eligibility requirements stated in this policy.

Return Shipping and Return Labels

Change-of-Mind Returns

For returns requested because of a change of mind, an incorrect size or color selection, ordering the wrong product, or another reason not caused by ELEGANT PET, the customer is responsible for:

  • Obtaining the return shipping label
  • Paying the return shipping cost
  • Mailing the product using a trackable shipping service

The actual return shipping cost depends on the carrier, return location, package dimensions, and package weight.

Defective, Damaged, or Incorrect Products

If a product arrives defective, damaged, or different from what you ordered, ELEGANT PET will provide a prepaid return shipping label at no additional cost after reviewing and approving the request.

Original shipping charges, if any, are non-refundable unless the return results from a defective, damaged, or incorrect product.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible:

Email: jjgz@getelegantpet.com
Phone: +1 (920) 304-6798

Please include:

  • Your order number
  • A description of the problem
  • Clear photos or videos showing the issue, when applicable

After reviewing your request, we will provide an appropriate resolution, which may include a replacement, return, or refund.

Exchanges

We do not accept direct exchanges.

If you would like a different product, model, size, or color, please request a return for the original product. After the return is approved, you may place a new order for your preferred product.

If you received a defective or incorrect product, please contact us before placing another order.

Restocking Fees

We do not charge a restocking fee for approved returns.

Refunds

After we receive and inspect your returned product, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. You will receive your refund within 10 calendar days after the returned product has been received, inspected, and approved.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We will make reasonable efforts to assist you. However, an order cannot be cancelled or changed after it has entered fulfillment or has shipped.

Contact Us

For questions regarding returns, refunds, or damaged products, please contact:

ELEGANT PET Customer Support
Operated by: ELEGANT PET TAGS LLC
Email: jjgz@getelegantpet.com
Phone: +1 (920) 304-6798
Address: 1111 ARENA RD, OPPELO, AR 72110-7525, United States

Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM CT
Saturday and Sunday: Closed

We normally respond within 1–2 business days.