Privacy Policy

Last Updated: September 4, 2026

ELEGANT PET TAGS LLC, operating as ELEGANT PET (“ELEGANT PET,” “we,” “us,” or “our”), operates this online store and website, including its related content, features, products, tools, and services (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, create an account, communicate with us, or otherwise use our Services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood the practices described below.

Personal Information We Collect or Process

“Personal information” means information that identifies you or can reasonably be associated with you. It does not include information that has been anonymized or de-identified.

Depending on how you interact with our Services and as permitted by applicable law, we may collect or process:

• Contact information, including your name, email address, telephone number, billing address, and shipping address.
• Payment information, including payment method, payment confirmation, billing details, and transaction information. Payment information is processed through Shopify and authorized payment providers.
• Account information, including your username, password, preferences, and account settings.
• Transaction information, including products you view, place in your cart, purchase, return, or cancel, as well as your order history.
• Communications, including information you provide when contacting customer support or communicating with us.
• Device information, including your device type, browser, network connection, IP address, and other device identifiers.
• Usage information, including how and when you access, browse, and interact with our website and Services.

Sources of Personal Information

We may collect personal information:

• Directly from you when you make a purchase, create an account, contact us, subscribe to marketing communications, or otherwise provide information.
• Automatically when you access or use our Services, including through cookies and similar technologies.
• From Shopify, payment providers, shipping providers, service providers, and other parties that help us operate our business.
• From marketing partners or other third parties, when permitted by applicable law.

How We Use Personal Information

We may use personal information to:

Provide and Improve Our Services

We use personal information to:

• Process payments and orders
• Arrange order fulfillment and shipping
• Provide order and delivery updates
• Process eligible returns and refunds
• Manage customer accounts
• Provide customer support
• Remember customer preferences
• Improve our products, website, and shopping experience
• Recommend products based on customer activity and preferences

Marketing and Advertising

We may use personal information to send marketing or promotional communications and display advertisements based on your activity, preferences, and previous interactions with our Services.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.

Security and Fraud Prevention

We may use personal information to:

• Authenticate accounts
• Provide a secure shopping experience
• Detect and investigate suspected fraud or illegal activity
• Prevent unauthorized access
• Protect our website, customers, business, and Services

You are responsible for keeping your account credentials confidential.

Communication

We use personal information to respond to questions, provide customer support, communicate about orders, and maintain our relationship with customers.

Legal Compliance

We may use personal information to comply with applicable laws, respond to valid legal requests, enforce our policies, resolve disputes, and protect our legal rights.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary:

• To Shopify and service providers that support payment processing, fulfillment, shipping, customer support, analytics, advertising, cloud storage, and website operations.
• To business and marketing partners that help us provide advertising and promotional services.
• When you direct us or consent to disclosure, such as when information must be provided to a shipping carrier to deliver an order.
• In connection with a business transaction, such as a merger, acquisition, reorganization, or sale of business assets.
• To comply with applicable laws, legal processes, court orders, or government requests.
• To investigate suspected fraud, enforce our policies, or protect our customers, business, Services, and legal rights.

Our service providers may process personal information only as permitted by their agreements with us and applicable law.

Relationship With Shopify

Our Services are hosted and supported by Shopify. Shopify collects and processes certain personal information when you access our website, use our Services, or complete a transaction.

Information submitted through our Services may be transmitted to Shopify and other service providers located in countries outside your place of residence.

You can learn more about Shopify’s privacy practices by reviewing the Shopify Consumer Privacy Policy.

You may also submit certain privacy requests through the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, analytics tools, and similar technologies to:

• Operate and secure our website
• Remember customer preferences
• Understand website usage
• Improve website performance
• Measure marketing effectiveness
• Provide personalized advertising

You may manage cookies through your browser settings or through any privacy controls available on our website. Disabling certain cookies may affect website functionality.

Third-Party Websites and Links

Our Services may contain links to websites or platforms operated by third parties.

We do not control and are not responsible for the privacy, accuracy, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party services you visit.

The inclusion of a third-party link does not necessarily mean that ELEGANT PET endorses that third party or its services.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age required by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us to request its deletion.

We do not knowingly sell or share the personal information of individuals under 16 years of age for targeted advertising purposes.

Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no security system or method of electronic transmission is completely secure. We cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to:

• Provide our Services
• Complete transactions
• Maintain customer accounts
• Resolve disputes
• Enforce agreements
• Prevent fraud
• Meet legal, tax, accounting, and regulatory obligations

Retention periods may vary depending on the type of information and applicable requirements.

Your Privacy Rights and Choices

Depending on where you reside, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of personal information
• Request a portable copy of your personal information
• Opt out of certain targeted advertising
• Opt out of the sale or sharing of personal information, where applicable
• Withdraw consent where processing is based on consent
• Appeal certain decisions regarding your privacy request
• Authorize an agent to submit a request on your behalf

These rights may be subject to legal limitations and exceptions.

We may need to verify your identity before completing a privacy request. We will not discriminate against you for exercising an applicable privacy right.

To opt out of certain data sharing or targeted advertising activities, visit Your Privacy Choices.

If your browser supports the Global Privacy Control signal, we may recognize it as an opt-out request where required by applicable law. Learn more at Global Privacy Control.

Marketing Preferences

You may unsubscribe from promotional emails by selecting the unsubscribe option included in our emails.

Even if you unsubscribe from marketing messages, we may continue sending non-promotional communications relating to orders, accounts, returns, refunds, security, or customer service.

International Data Transfers

Your personal information may be transferred, stored, and processed outside the country or region where you live.

Where required, we use recognized legal mechanisms for international transfers, such as approved contractual protections or adequacy decisions.

Complaints and Appeals

If you have a complaint about how we handle personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal our response or submit a complaint to the appropriate privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, Services, technology, or legal obligations.

When we update this policy, we will publish the revised version on this page and update the “Last Updated” date.

Contact Us

For questions about this Privacy Policy or to exercise an available privacy right, please contact:

ELEGANT PET
Operated by: ELEGANT PET TAGS LLC
Email: jjgz@getelegantpet.com
Phone: +1 (920) 304-6798
Address: 1111 ARENA RD, OPPELO, AR 72110-7525, United States

Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM CT
Saturday and Sunday: Closed

We normally respond within 1–2 business days.